KANSAS CITY, Mo. (KCTV) – Kansas City International Airport has been ranked as the third-best large airport in the nation when it comes to traveler satisfaction.
Kansas City aviation officials announced on Wednesday, Sept. 18, that the Kansas City International Airport had ranked third in customer satisfaction for large North American airports by the 2024 J.D. Power North America Airport Satisfaction Study.
“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Kansas City, Missouri, Mayor Quinton Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”
The Kansas City Aviation Department said the news comes months after the $1.5 billion 40-gate terminal’s first anniversary in February. The 2024 study period analyzed an entire year of operations with the new terminal. The 2023 period overlapped both the old and new terminal’s operations.
“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”
Aviation officials noted that the North America Airport Satisfaction Study measures overall satisfaction with mega, large and medium airports. Six factors were analyzed: terminal facilities, airport arrival and departure, baggage claim, security check, check-in/baggage check and food, beverage and retail.
“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”
The Aviation Department said the airport welcomed more than 11.5 million passengers in 2023.
